Question 1

How fast is eSIM activation?

Accepted Answer

Instant. After checkout you receive a QR code by email. Scan it to install the eSIM profile and connect in under 60 seconds. Billing starts on first network connection, not on purchase.

Question 2

Is my phone compatible with eSIM?

Accepted Answer

Most recent iPhone, Samsung Galaxy, and Google Pixel devices support eSIM. If your device is eSIM-capable, eSIMSupra will work. If it isn't, you're covered by our money-back guarantee.

Question 3

Will I keep my number and WhatsApp?

Accepted Answer

Yes. eSIM adds a data line without replacing your physical SIM. Your primary number and WhatsApp remain unchanged and continue to work as usual.

Question 4

What speeds can I expect?

Accepted Answer

Plans connect to local 4G/5G networks where available. Actual speeds depend on the local carrier and coverage in your area. Many destinations support hotspot/tethering.

Question 5

Can I top-up or extend my plan?

Accepted Answer

Yes. Most country and regional plans can be topped up or extended without reinstalling the eSIM. You can add more data or time from your account when available for that area.

Question 6

When does the plan validity start?

Accepted Answer

Unless stated otherwise, validity starts on first network connection in the destination (not on install or purchase). Some plans are first-install—check each plan’s details.

Question 7

What if it doesn't work on my device?

Accepted Answer

If your device is not compatible or you cannot connect due to device limitations, we'll refund you. Our support team is available 24/7 to help you get connected.

Question 8

What payment methods will be supported?

Accepted Answer

We support major cards, Apple Pay, Google Pay, and PayPal. All transactions are secured with 256‑bit SSL encryption.

Frequently Asked Questions

Frequently Asked Questions