Refund Policy

We want you to have a smooth eSIM experience. This Refund Policy explains when refunds may be approved.

1. Eligibility

Refund requests are reviewed based on activation status, plan usage, and the nature of the issue reported.

2. Device Compatibility

If your device is not eSIM compatible and the plan has not been used, you may be eligible for a refund after verification.

3. Non-Refundable Cases

Refunds are typically not available for fully consumed plans, incorrect purchases made by the customer, or issues outside our control such as temporary local carrier outages.

4. How to Request a Refund

Contact support with your order details (email, plan, purchase date, and issue description). Our team will review and respond as quickly as possible.

5. Processing Time

Approved refunds are issued to the original payment method. Processing times depend on your payment provider and bank.

6. Contact

For any billing or refund request, please contact us via the Contact Us page.